The investigation of the Competition and Markets Authority (CMA) into the energy market has once again highlighted that the market is ripe for disruption and innovation. The regulator’s draft report, which was released following its investigation on 10th March 2016, shows that there is a long way to go before it works properly for consumers and business customers. Dr. Nigel Evans, Chairman of Flipper Community, welcomed the findings:
“The CMA’s report confirms the problem that around 17 million households in the UK could be saving between £310 and £360 by switching energy but the fact is, they aren’t doing it,” he said. “This is primarily due to the process of switching being time consuming and far too complicated for consumers to navigate.” In fact, it is estimated that around 85 per cent of UK energy customers are paying too much by not switching. Find out more here.
Publication: Engage Customer. Published in March 2016. Clients: Luminous P.R. and Flipper Community.
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